An unexpected bonus
Today we visted a castle in Suffolk and decided to have a coffee at one of the cafes nearby.
It was relatively busy when my wife and I ordered our drinks but we were served with a smile and by the time our drinks arrived we were engrossed in conversation, not really taking the time to study them.
Not more than a minute later the friendly barista (whom I shall nominate for best dressed barista of the year – a subject of a future blog post) offered to repour my wifes cappuccino as she had noticed that the milk was not frothing as well as it had been earlier in the day and wanted to produce a better drink.
We politely declined as the coffee was perfectly drinkable, but managed to get into discussing the subject of variables in milk quality, seasonal differences and on possible ways to achieve consistency, thus revealing who we are and what we do.
We were inspired by how passionate this young lady was and asked a few probing questions to try and understand more about what the root cause might be, resulting in an offer to check out the milk, steam pressure and see if I could stretch the milk with any greater success.
Never one to pass up an opportunity I popped behind the bar and stretched 7oz of milk, achieving a little more volume which held well. I demonstrated how I had achieved this and worked through a few more scenarios and steaming techniques, before settling back down to finish my drink, leaving the barista to try out the new methods after we had left.
I was really impressed with the passion and service delivered and will certainly pop back when in the area next. Its nice to see that some people are willing to go the extra mile and really take pride in the work they do, making sure that they stand by their products.
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